Shri Kajal Ghose joined the State Bank of India as a probationary officer in 1978. Shri Ghose's career spans more than 34 years during which he has held various important assignments in the bank, including Chief General Manager, Lucknow Circle, and General Manager, Alternate Channels and New Business, Corporate Centre, Mumbai. He was also posted as Deputy General Manager, Rural Banking Non-Farm sector; DGM ATM (OPS), Mumbai; DGM NCM-1; Circle Development Officer, Guwahati and DGM, Jorhat.

His roles have enabled him to handle and gain insights into retail operations including areas of materials management, computers and communication, systems and procedures, and structure of the organization; ATM, agriculture business, cards, and mobile services; and all alternate channels of the bank in addition to administering 17,000-plus branches.

In his current role, he is driving the analytics and social media of the bank as well as looking after operational areas of enterprise data warehouse and IT budgeting and cost control of the bank.