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"A centre of Excellence in the Service of Banks, FIs and their Customers"  
 

PROGRAMME

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INDIAN INSTITUTE OF BANK MANAGEMENT
"A CENTRE OF EXCELLENCE IN THE SERVICE OF BANKS, FIS AND THEIR CUSTOMERS"
(AN INSTITUTE SPONSORED BY RBI, NABARD AND FIVE PSU BANKS)

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Programme on Effective Branch Management
March 04-08, 2019

Programme Director:
Shri B. A. Laskar
Former Executive SBI & Faculty Member, IIBM
Mobile: 8399966036


OFFICE ADDRESS:
JAWAHAR NAGAR, KHANAPARA, GUWAHATI - 781022, ASSAM
TEL: 91-361-2363155, 2363156, 2363157, 2363106
FAX : 91-361-2363102 / 2363103
E-MAIL : IIBM.GHY@GMAIL.COM
WEBSITE:  www.iibm.ac.in

 

WHY THIS PROGRAMME?
¢ We are all aware that the Branch Manager or Branch Head plays the most critical and challenging role in sustaining and developing business.. He is not only the Business Manager, he is also the Administrator, Planner, Human Resource (HR), Industrial Relation (IR) and Public Relations (PR) man for the bank at the field. He is responsible for business development, marketing, excellent customer service, efficiency in accounting, compliance to the regulatory authorities and Bank's own instructions. In short, the role of the Branch Manager calls for multi-dimensional skills and competencies. He is the leader and motivator of his team
¢ We have designed the present 5 days programme to equip the Branch Manager and Branch Manager designate with the necessary skill and attitude to take up the assignment as Branch manager and the focus of the programme will be on understanding and improving Branch capacity, market segmentation and customer acquisition strategies, leadership qualities for accelerated Branch performance and leadership

 


WHAT FOR?

• To familiarise participants with marketing strategies and selling skill, individual leadership, internal vis-à-vis external compliance, employee engagement, Customer centricity.
• To impart soft skills for harmonious IR, Effective negotiation, Team work, Leadership, Interpersonal skills, etc.

 

PROGRAMME TAKE-AWAYS:

• Business Planning - Performance Budgeting
• Taking over and handing over charge as Branch Manager
• KYC Norms, AML Standards & Combating of Financing of Terrorism
• Basics of Lending-Credit Monitoring & NPA Management
• Financial Inclusion and Alternate Delivery Channel
• Marketing strategies - special emphasis on Retail Loan Portfolio
• RBI Guidelines on Customer Service in Banking Industry
• Grievance Redressal Management
• Inspection and Audit and Compliance
• Preventive Vigilance
• Leadership and Motivation
• Soft skills - Communication, Inter-personal relations, Team work and Team building, etc.
• Field Visit

The actual programme content may also be customised to suit participants' profile.


PEDAGOGY:

The training methodology includes a mix of Interactive lecture sessions, discussions, experience sharing, case-exercises and field visit.

 

FOR WHOM?

Branch Managers / Middle & Junior level officers of Commercial Banks, RRBs and State Co-operative Banks who have been posted or are likely to be posted as Branch Managers

 

WHEN?

The programme will commence at 9:30 a.m. March04, 2019 (Monday) and will be over by 5:00 p.m. of March08, 2019 (Friday).The participants may accordingly make their travel arrangements so as to reach IIBM on March03, 2019 (Sunday) and depart on March09, 2019 (Saturday). We provide hostel accommodation on a twin sharing basis.

 

REGISTRATION:

Participant should be nominated by his/her organization through email: programme@iibm.ac.in or Fax (+91)-361-2363103, 2363102.Online nomination facility is also available in our website www.iibm.ac.in.The last date for receiving nomination is March01, 2019

 

WHERE?

IIBM campus (Near KendriyaVidyalaya, Khanapara), Jawahar Nagar, Guwahati - 781022. Those coming by air may avail of pre-paid taxi from LokapriyaGopinathBordoloi Airport to IIBM. Those coming by train may avail of autorickshaw/taxi from Paltanbazar-side of Guwahati railway station to IIBM. For details regarding location of IIBM please visit our website.
Ola &Uberservices are available at Guwhati


FEE:

The all-inclusive fee for the programme is as below:

FEEGST 18%TOTAL

Commercial Banks and Financial Institutions

₹17,500/- ₹3,150/- ₹20,650/-

Sponsor Banks of IIBM viz. RBI, NABARD, SBI, United Bank of India, UCO Bank, Central Bank of India, Allahabad Bank & Punjab National Bank.

₹16,000/- ₹2,880/- ₹18,880/-

Co-operative Banks & RRBs

₹12,500/- ₹2,250/- ₹14,750/-

Generally payment of participation fees is to be made in advance through National Electronic Fund Transfer (NEFT) on or before the due date for submission of nomination. In exceptional cases a Demand Draft/Pay Order drawn in favour of Indian Institute of Bank Management payable at Guwahati may be forwarded along with hard copy of nominations. It may kindly be ensured that the officers being deputed for training carries details of remittance of programme fees. Details of our Bank Account are as follows:

Beneficiary Name

INDIAN INSTITUTE OF BANK MANAGEMENT

Bank A/c No.

10821418158

A/c Type

S B A/c

MICR Code

781002037

IFS Code

SBIN0010669

Name of the Branch

IIBM Branch

Name of the Bank

STATE BANK OF INDIA

 

"Payment of fees for all employees of RBI shall be borne by RBI, Guwahati. A copy of nomination letter may be sent to RBI Guwahati for facilitating payment on time."

b. While remitting programme participation fee kindly advise us the following particulars.

Sl No

Title of Programme including

Commencement Date

Name of the Participant/s Name of Bank/ Organisation

Amt.

of Fee ₹

NEFT No.

NEFT

Date