INSTITUTE OF BANK MANAGEMENT
"A CENTRE OF EXCELLENCE IN THE SERVICE OF BANKS, FIS AND THEIR CUSTOMERS"
(AN INSTITUTE SPONSORED BY RBI, NABARD AND FIVE PSU BANKS)
WHY THIS PROGRAMME?
¢ We are all aware that the Branch Manager or Branch Head plays the most critical and challenging role in sustaining and developing business.. He is not only the Business Manager, he is also the Administrator, Planner, Human Resource (HR), Industrial Relation (IR) and Public Relations (PR) man for the bank at the field. He is responsible for business development, marketing, excellent customer service, efficiency in accounting, compliance to the regulatory authorities and Bank's own instructions. In short, the role of the Branch Manager calls for multi-dimensional skills and competencies. He is the leader and motivator of his team
¢ We have designed the present 5 days programme to equip the Branch Manager and Branch Manager designate with the necessary skill and attitude to take up the assignment as Branch manager and the focus of the programme will be on understanding and improving Branch capacity, market segmentation and customer acquisition strategies, leadership qualities for accelerated Branch performance and leadership
To familiarise participants with marketing strategies and selling
skill, individual leadership, internal vis-à-vis external compliance,
employee engagement, Customer centricity.
To impart soft skills for harmonious IR, Effective negotiation, Team work, Leadership, Interpersonal skills, etc.
Business Planning - Performance Budgeting
Taking over and handing over charge as Branch Manager
KYC Norms, AML Standards & Combating of Financing of Terrorism
Basics of Lending-Credit Monitoring & NPA Management
Financial Inclusion and Alternate Delivery Channel
Marketing strategies - special emphasis on Retail Loan Portfolio
RBI Guidelines on Customer Service in Banking Industry
Grievance Redressal Management
Inspection and Audit and Compliance
Leadership and Motivation
Soft skills - Communication, Inter-personal relations, Team work and Team building, etc.
The actual programme content may also be customised to suit participants' profile.
The training methodology includes a mix of Interactive lecture sessions, discussions, experience sharing, case-exercises and field visit.
Branch Managers / Middle & Junior level officers of Commercial Banks, RRBs and State Co-operative Banks who have been posted or are likely to be posted as Branch Managers
The programme will commence at 9:30 a.m. March04, 2019 (Monday) and will be over by 5:00 p.m. of March08, 2019 (Friday).The participants may accordingly make their travel arrangements so as to reach IIBM on March03, 2019 (Sunday) and depart on March09, 2019 (Saturday). We provide hostel accommodation on a twin sharing basis.
Participant should be nominated by his/her organization through email: firstname.lastname@example.org or Fax (+91)-361-2363103, 2363102.Online nomination facility is also available in our website www.iibm.ac.in.The last date for receiving nomination is March01, 2019
IIBM campus (Near KendriyaVidyalaya, Khanapara), Jawahar Nagar, Guwahati
- 781022. Those coming by air may avail of pre-paid taxi from LokapriyaGopinathBordoloi
Airport to IIBM. Those coming by train may avail of autorickshaw/taxi from
Paltanbazar-side of Guwahati railway station to IIBM. For details regarding
location of IIBM please visit our website.
Ola &Uberservices are available at Guwhati
The all-inclusive fee for the programme is as below:
Commercial Banks and Financial Institutions
Sponsor Banks of IIBM viz. RBI, NABARD, SBI, United Bank of India, UCO Bank, Central Bank of India, Allahabad Bank & Punjab National Bank.
Co-operative Banks & RRBs
Generally payment of participation fees is to be made in advance through
National Electronic Fund Transfer (NEFT) on or before the due date for
submission of nomination. In exceptional cases a Demand Draft/Pay Order
drawn in favour of Indian Institute of Bank Management payable at Guwahati
may be forwarded along with hard copy of nominations. It may kindly be
ensured that the officers being deputed for training carries details of
remittance of programme fees. Details of our Bank Account are as follows:
INDIAN INSTITUTE OF BANK MANAGEMENT
Bank A/c No.
S B A/c
Name of the Branch
Name of the Bank
STATE BANK OF INDIA
"Payment of fees for all employees of RBI shall be borne by RBI, Guwahati. A copy of nomination letter may be sent to RBI Guwahati for facilitating payment on time."
b. While remitting programme participation fee kindly advise us the following particulars.
Title of Programme including
|Name of the Participant/s||Name of Bank/ Organisation|
of Fee ₹