INSTITUTE OF BANK MANAGEMENT
"A CENTRE OF EXCELLENCE IN THE SERVICE OF BANKS, FIS AND THEIR CUSTOMERS"
(AN INSTITUTE SPONSORED BY RBI, NABARD AND FIVE PSU BANKS)
WHY THIS PROGRAMME?
Customer satisfaction has become one of the most critical
subjects in improving the image of any bank. The entry of new generation private
sector banks followed by small finance banks and payment banks has heightened
the expectation of the customers in respect of various services rendered by the
banks. The Reserve Bank of India along with Government of India has also made
various changes in transforming this area. The introduction of the concepts of
citizens' charter, treating banks as public utility providing organizations, implementation
of RTI Act, creation of grievance redressal mechanism in banks, setting up of
the Banking Codes and Standards Board of India and the Banking Ombudsman Scheme
are some of the most important steps which have influenced the banker-customer
relations in our country.
The mounting NPAs in the banking sector with huge negative impact on the efficacy of credit delivery mechanism has become a matter of great concern for all the stakeholders of the banking industry. RBI is insisting on banks to effectively utilise various measures for resolution of stressed assets and strengthen the due diligence process and credit appraisal techniques.
The programme aims to tackle these important issues during December 19-21, 2018.
To update the knowledge and skill of bank officers for greater customer satisfaction and to make their grievance redressal mechanism robust.
To underline the importance of nurturing soft skills of bank officers to enable them to discharge their duties as officers of public utility providing organisations more effectively.
To acquaint the participants with the effective monitoring tools & techniques to handle stressed assets
To understand the laws & procedures for legal methods of recovery of secured & unsecured loan
To interact extensively on all critical areas of NPA management for practical resolution of NPAs
Concept of public
authorities and their obligations
RTI Act and Banking Ombudsman Scheme, 2006.
RBI initiatives for better customer services
Grievance redressal mechanism in banks
Recovery Strategy: Various Recovery Measures and its Applicability
Strengthening Credit Appraisal Techniques to Prevent Early Mortality of Loans & Advances
Importance of Off-Site & On-Site Monitoring of Loans in Maintaining Asset Quality, Follow up of SMA Accounts
Enforcement of Security Interest through SARFAESI Act: Role and Responsibility of Authorised Officer.
The training methodology includes a mix of interactive lecture sessions, discussions, experience sharing, case-exercises, power point presentation.
Branch Managers / Middle & Junior level officers of Commercial Banks, RRBs and Cooperative Banks (Urban Co-operative Banks, State Co-operative Banks)/ RBI/ NABARD who are working in areas related to Credit Management/ NPA Management/ day to day operations
The programme will commence at 9:30 a.m. on December 19, 2018 (Wednesday) and will be over by 5:00 p.m. of December 21, 2018 (Friday). We provide hostel accommodation on a twin sharing basis.
Participant should be nominated by his/her organization through email: email@example.com or Fax (+91)-361-2363103, 2363102. The last date for receiving nomination is December 11, 2018.
IIBM campus (Near Kendriya Vidyalaya,
Khanapara), Jawahar Nagar, Guwahati - 781022. Those coming by air may avail of
pre-paid taxi from Lokapriya Gopinath Bordoloi Airport to IIBM. Those coming by
train may avail of autorickshaw/taxi from Paltanbazar-side of Guwahati railway
station to IIBM. For details regarding location of IIBM please visit our website.
Ola & Uber services are available at Guwahati
The all-inclusive fee for the programme is as below:
Commercial Banks and others
Sponsor Banks of IIBM viz. RBI, NABARD, SBI, United Bank of India, UCO Bank, Central Bank of India, Allahabad Bank & Punjab National Bank
Cooperative Banks & RRBs
Generally payment of participation fees is to be made in advance through National Electronic Fund Transfer (NEFT) on or before the due date for submission of nomination. In exceptional cases a Demand Draft/Pay Order drawn in favour of Indian Institute of Bank Management payable at Guwahati may be forwarded along with hard copy of nominations. It may kindly be ensured that the officers being deputed for training carries details of remittance of programme fees. Details of our Bank Account are as follows:
INDIAN INSTITUTE OF BANK MANAGEMENT
Bank A/c No.
S B A/c
Name of the Branch
Name of the Bank
STATE BANK OF INDIA
"Payment of fees for all employees of RBI shall be borne by RBI, Guwahati. A copy of nomination letter may be sent to RBI Guwahati for facilitating payment on time."
While remitting programme participation fee kindly advise us the following particulars.
Title of Programme including
|Name of the Participant/s||Name of Bank/ Organisation|
of Fee ₹