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"A centre of Excellence in the Service of Banks, FIs and their Customers"  

PROGRAMME

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INDIAN INSTITUTE OF BANK MANAGEMENT
"A CENTRE OF EXCELLENCE IN THE SERVICE OF BANKS, FIS AND THEIR CUSTOMERS"
(AN INSTITUTE SPONSORED BY RBI, NABARD AND FIVE PSU BANKS)

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Customer Service/Delight & Effective Recovery
(December 19 - 21, 2018)

Programme Director:
Shri Mayur Bora
DGM, NABARD & Faculty Member, IIBM
Mobile: 9435052282


OFFICE ADDRESS:
JAWAHAR NAGAR, KHANAPARA, GUWAHATI - 781022, ASSAM
TEL: 91-361-2363155, 2363156, 2363157, 2363106
FAX : 91-361-2363102 / 2363103
E-MAIL : IIBM.GHY@GMAIL.COM
WEBSITE:  www.iibm.ac.in

 

WHY THIS PROGRAMME?

• Customer satisfaction has become one of the most critical subjects in improving the image of any bank. The entry of new generation private sector banks followed by small finance banks and payment banks has heightened the expectation of the customers in respect of various services rendered by the banks. The Reserve Bank of India along with Government of India has also made various changes in transforming this area. The introduction of the concepts of citizens' charter, treating banks as public utility providing organizations, implementation of RTI Act, creation of grievance redressal mechanism in banks, setting up of the Banking Codes and Standards Board of India and the Banking Ombudsman Scheme are some of the most important steps which have influenced the banker-customer relations in our country.
• The mounting NPAs in the banking sector with huge negative impact on the efficacy of credit delivery mechanism has become a matter of great concern for all the stakeholders of the banking industry. RBI is insisting on banks to effectively utilise various measures for resolution of stressed assets and strengthen the due diligence process and credit appraisal techniques.
• The programme aims to tackle these important issues during December 19-21, 2018.

 

WHAT FOR?
• To update the knowledge and skill of bank officers for greater customer satisfaction and to make their grievance redressal mechanism robust.
• To underline the importance of nurturing soft skills of bank officers to enable them to discharge their duties as officers of public utility providing organisations more effectively.
• To acquaint the participants with the effective monitoring tools & techniques to handle stressed assets
• To understand the laws & procedures for legal methods of recovery of secured & unsecured loan
• To interact extensively on all critical areas of NPA management for practical resolution of NPAs

PROGRAMME TAKE-AWAYS:

• Concept of public authorities and their obligations
• RTI Act and Banking Ombudsman Scheme, 2006.
• RBI initiatives for better customer services
• Grievance redressal mechanism in banks
• Recovery Strategy: Various Recovery Measures and its Applicability
• Strengthening Credit Appraisal Techniques to Prevent Early Mortality of Loans & Advances
• Importance of Off-Site & On-Site Monitoring of Loans in Maintaining Asset Quality, Follow up of SMA Accounts
• Enforcement of Security Interest through SARFAESI Act: Role and Responsibility of Authorised Officer.

 

PEDAGOGY:

The training methodology includes a mix of interactive lecture sessions, discussions, experience sharing, case-exercises, power point presentation.

 

FOR WHOM?

Branch Managers / Middle & Junior level officers of Commercial Banks, RRBs and Cooperative Banks (Urban Co-operative Banks, State Co-operative Banks)/ RBI/ NABARD who are working in areas related to Credit Management/ NPA Management/ day to day operations

 

WHEN?

The programme will commence at 9:30 a.m. on December 19, 2018 (Wednesday) and will be over by 5:00 p.m. of December 21, 2018 (Friday). We provide hostel accommodation on a twin sharing basis.

 

REGISTRATION:

Participant should be nominated by his/her organization through email: programme@iibm.ac.in or Fax (+91)-361-2363103, 2363102. The last date for receiving nomination is December 11, 2018.

 

WHERE?

IIBM campus (Near Kendriya Vidyalaya, Khanapara), Jawahar Nagar, Guwahati - 781022. Those coming by air may avail of pre-paid taxi from Lokapriya Gopinath Bordoloi Airport to IIBM. Those coming by train may avail of autorickshaw/taxi from Paltanbazar-side of Guwahati railway station to IIBM. For details regarding location of IIBM please visit our website.
Ola & Uber services are available at Guwahati


FEE:

The all-inclusive fee for the programme is as below:

FEEGST 18%TOTAL

Commercial Banks and others

₹10,500/-₹1,890/-₹12,390/-

Sponsor Banks of IIBM viz. RBI, NABARD, SBI, United Bank of India, UCO Bank, Central Bank of India, Allahabad Bank & Punjab National Bank

₹9,600/-₹1,728/-₹11,328/-

Cooperative Banks & RRBs

₹7,500/-₹1,350/-₹8,850/-


Generally payment of participation fees is to be made in advance through National Electronic Fund Transfer (NEFT) on or before the due date for submission of nomination. In exceptional cases a Demand Draft/Pay Order drawn in favour of Indian Institute of Bank Management payable at Guwahati may be forwarded along with hard copy of nominations. It may kindly be ensured that the officers being deputed for training carries details of remittance of programme fees. Details of our Bank Account are as follows:

Beneficiary Name

INDIAN INSTITUTE OF BANK MANAGEMENT

Bank A/c No.

10821418158

A/c Type

S B A/c

MICR Code

781002037

IFS Code

SBIN0010669

Name of the Branch

IIBM Branch

Name of the Bank

STATE BANK OF INDIA

"Payment of fees for all employees of RBI shall be borne by RBI, Guwahati. A copy of nomination letter may be sent to RBI Guwahati for facilitating payment on time."

While remitting programme participation fee kindly advise us the following particulars.


Sl No

Title of Programme including

Commencement Date

Name of the Participant/s Name of Bank/ Organisation

Amt.

of Fee ₹

NEFT No.

NEFT

Date